Privacy Policy

Your privacy and confidentiality are our top priorities at First Haven Recovery.

Effective Date: January 1, 2025

Information We Collect

We collect information you provide directly to us, such as when you:

  • Contact us for treatment information or services
  • Complete intake forms or assessments
  • Participate in our treatment programs
  • Communicate with our staff
  • Use our website or online services

Protected Health Information (PHI)

As a healthcare provider, we are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations. We collect and maintain health information necessary for:

  • Providing treatment and care coordination
  • Processing insurance claims and payments
  • Complying with legal and regulatory requirements
  • Quality assurance and improvement activities

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our treatment services
  • Communicate with you about your treatment and care
  • Process insurance verification and claims
  • Comply with legal obligations and regulatory requirements
  • Ensure the safety and security of our patients and staff

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law. We may share information:

  • With healthcare providers involved in your care
  • With insurance companies for payment purposes
  • As required by law or court order
  • To prevent serious harm to you or others
  • With your written authorization

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission and storage
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and security practices

Your Rights

Under HIPAA and applicable privacy laws, you have the right to:

  • Access and obtain copies of your health information
  • Request amendments to your health information
  • Request restrictions on how we use or disclose your information
  • Request confidential communications
  • File a complaint if you believe your privacy rights have been violated

Website Privacy

Our website may collect certain information automatically, including:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

First Haven Recovery

13601 Morrison St, Sherman Oaks, CA 91423

Phone: (818) 6600-081

Email: info@firsthavenrecovery.com

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