Terms of Service

Acceptance of Terms

By accessing or using the services provided by First Haven Recovery, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Description of Services

First Haven Recovery provides addiction treatment and recovery services, including but not limited to:

• Drug and alcohol detoxification
• Inpatient and outpatient treatment programs
• Individual and group therapy
• Medical and psychiatric services
• Aftercare and continuing support services

Patient Responsibilities

As a patient or prospective patient, you agree to:

• Provide accurate and complete information about your health and medical history
• Follow treatment plans and recommendations as prescribed
• Attend scheduled appointments and notify us of any cancellations
• Treat staff and other patients with respect and courtesy
• Comply with facility rules and policies
• Make timely payments for services rendered

Treatment and Medical Decisions

You understand that:

• Treatment outcomes cannot be guaranteed
• Recovery is a personal process that requires your active participation
• Medical decisions will be made in consultation with qualified healthcare professionals
• You have the right to refuse treatment or leave the program at any time
• Emergency medical situations may require immediate intervention

Payment and Insurance

Payment terms and conditions:

• Payment is due at the time services are rendered unless other arrangements are made
• We will work with your insurance provider to maximize coverage
• You are responsible for any deductibles, co-payments, or non-covered services
• Financial assistance may be available for qualifying individuals
• Unpaid balances may be subject to collection procedures

Confidentiality and Privacy

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA and applicable state and federal laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Facility Rules and Conduct

To maintain a safe and therapeutic environment, the following are prohibited:

• Use or possession of alcohol, drugs, or other controlled substances
• Violent, threatening, or disruptive behavior
• Harassment or discrimination of any kind
• Unauthorized recording or photography
• Violation of other patients' privacy or confidentiality

Limitation of Liability

First Haven Recovery and its staff provide services in good faith and in accordance with professional standards. However, we cannot guarantee specific treatment outcomes. Our liability is limited to the extent permitted by law, and we are not responsible for indirect, incidental, or consequential damages.

Website Use

When using our website, you agree to:

• Use the site for lawful purposes only
• Not attempt to gain unauthorized access to our systems
• Not transmit harmful or malicious code
• Respect intellectual property rights
• Not use automated systems to access the site without permission

Termination

We reserve the right to terminate services or deny access to our facilities for violations of these terms, non-payment, or behavior that threatens the safety or well-being of patients, staff, or visitors. Termination procedures will follow applicable regulations and professional standards.

Changes to Terms

We may modify these terms at any time. Updated terms will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms of Service, please contact us: